At the moment information
2025-01-23 17:05:00
Three has apologised after 1000’s of individuals reported they had been unable to make telephone calls on the UK cellular community.
Downdetector, which tracks web site outages, confirmed greater than 10,000 individuals reported points with Three within the UK on Thursday.
There have additionally been a number of thousand experiences from customers of Smarty and ID Cellular – smaller cellular corporations which use Three’s community.
“We’re conscious of a problem affecting a small share of voice companies, our workforce are working laborious to repair this as quickly as doable,” Three mentioned in a submit on X.
“We’re actually sorry for any inconvenience brought about.”
The agency mentioned individuals had been nonetheless ready to make use of cellular knowledge companies and make 999 calls in the course of the outage.
Three’s assist workforce has been telling clients that it doesn’t “have a timeframe” for a repair, however that the agency is “working laborious to resolve this as quickly as doable”.
Three has round 10.5m clients throughout the UK, based on its web site, however it’s unclear what number of of them are affected by the outages.
Many individuals on social media have shared their frustration on the outage and described the disruption they mentioned it had brought about them.
One particular person claimed they’d “missed a medical appointment” because of being unable to obtain calls, whereas one other mentioned the problems had left their daughter “stranded”.
And a number of other individuals have claimed they’d be leaving the community altogether.
It’s not recognized whether or not clients will have the ability to declare compensation for the outage, though based on the web site of telecoms regulator Ofcom, it “could also be applicable” for suppliers to supply refunds “whereas repairs are being made”.
It comes a month after the UK regulator gave the go-ahead for Three to merge with former rival Vodafone in a £16.5bn deal.
It comes the identical day a serious outage affected synthetic intelligence device ChatGPT.
